Frequently Asked Questions
Find answers to the most common questions about ordering, shipping, returns, and more.
How long does shipping take?
Orders placed will take approximately 10-14 BUSINESS days. If you elect to have your parcel delivered via Courier, your order may take an additional 2 business days to reach your designated delivery address. International titles may take a little longer. Our couriers will not deliver to P.O Boxes.
What is your return policy?
All orders are FIRM orders. Once your order is placed and paid, NO returns/refunds will be possible as many titles are ordered in specifically for your order. However, if a title is misbound or damaged in transit, returns and replacements will be allowed. You can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.
Do you guarantee customer satisfaction?
Yes! All items purchased from Beyond Books are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value.
Are prices inclusive of VAT?
Yes, all prices quoted are inclusive of VAT at 15% but exclude delivery charges. All prices are in South African Rands (ZAR) and are subject to change without notice.
How do I place an order?
Ordering online from the Beyond Books Online Store is easy! Simply choose the items you wish to purchase and add them to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total Rand amount purchased so far. You will also be able to see which items are in stock and which are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.
What if an item is out of stock or discontinued?
Although every effort is made to keep prices and availability up to date, information may change without prior notice. From time to time, an item may be listed as available but has gone out of print, gone into reprint, or the publication has been postponed. If you order such an item, you will be notified as soon as we are aware of the problem. Beyond Books has no obligation to provide items that are no longer available or have increased significantly in price. We will however always attempt to source a copy from an alternative supplier, should one be available.
What if my order gets lost in transit?
Although rare, it is possible that an item shipped could get lost in transit. If an item is not received within thirty (30) days after the shipment date, please notify our offices. All orders placed through our web site are considered FIRM orders and may not be cancelled once processed.
Do you offer bulk school orders?
Yes! We offer personalised attention to each and every school, providing educators with peace of mind that they are providing their students with a first class education. Please contact Kim Symonds on 011 453 7920 or email info@beyondbooks.co.za for your interim or bulk-order requirements.
Is my personal information secure?
Absolutely! Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order, we collect your name, address, telephone number and email address only to fulfill your order and communicate with you about it. Protecting your personal information is a priority at Beyond Books.
Can I cancel or change my order after placing it?
All orders placed through our web site are considered FIRM orders and may not be cancelled once processed. Orders placed and paid cannot be cancelled, returned or refunded. In some cases, Beyond Books orders in for customer specific orders as we do not keep stock of every textbook in South Africa. Customers are urged to ensure their orders are correct as no refunds will be entertained for orders of incorrect books or for any other reason except for misbound or damaged-in-transit items mentioned in the Returns & Replacements policy.
Still have questions? Contact us at info@beyondbooks.co.za or call 011 453 7920